Refund and Cancellation Policy

At Online Chic Store, we aim to provide you with a satisfactory shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a refund policy to address your concerns. Please review the following guidelines regarding refunds:

1. Cancellation policy

Order cancellation shall only be considered within first 12 hours of order placement. After that return policy shall be applicable

2. Return Request Period:

To initiate a return, please submit a complaint within 3 days from the date of delivery. Any return requests received after this period may not be accepted.

3. Damaged Product:

If you receive a damaged product, kindly provide us with an unboxing video showing the damage within 3 days of delivery. This evidence is crucial for us to assess the situation and provide appropriate assistance.

4. Missing Items:

If any items are missing from your order, please share an unboxing video displaying the remaining items within 7 days of delivery. We will examine the situation, and if confirmed, issue a refund for the missing item(s).

5. Exchange for Wrong Product:

If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility. Contact our customer support team for further instructions on how to proceed with the exchange.

6. Refund Eligibility:

Refunds will be processed for eligible returns based on the following criteria:

• a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
• b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).

7. Original Condition and Packaging:

Returned products must be in their original condition, unused, unwashed, and undamaged.

All original packaging, including accessories, tags, and labels, should be included to qualify for a refund or exchange.

8. Return Shipping:

The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent).

We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

9. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed and applied to the original method of payment within 7 days. For any further inquiries or assistance regarding refunds, please don't hesitate to contact our customer support team at info.onlinechicstore@gmail.com or by phone at +91-8968789848.

Please note that this Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or modifications.